Fibre Installation & Repair Supervisor

You deserve an awesome career! At Execulink, you’ll join a team of talented individuals supported by an organization committed to fostering your career development and growth. As we rapidly grow, we continue our unwavering commitment to live and breathe our Vision, Mission and Values. While enhancing life at home work and play, we continue to grow our team with innovative individuals who are as excited about creating an awesome experience for our customers as we are!

A natural born leader who navigates their team with awesome efficiency, and delivers service that’s out of this world. You’re not just a supervisor, you are…

Commander of Customer Connections

Reporting to the Installation and Repair Manager, you will actively participate in and oversee the day 

to day operations of an assigned team of Customer Service Technicians whose primary role is installation and repair of our core services. This primarily includes Voice, Data and Video over fibre optics but may occasionally include other mediums such as copper and wireless solutions.

**This position will require relocation within a reasonable distance of our Thedford office

As an Installation and Repair supervisor, you will work alongside other supervisors to achieve project timelines and align team support for other activities which benefit the success of Execulink and our customers. This challenging position will provide you with a competitive salary and benefits as well as an excellent performance based bonus plan.

Position Details

• Permanent, Fulltime
• Hybrid opportunity located in our Burgessville office; working primarily in office/field as required by the business, you will also have flexibility to work from home 
• Monday to Friday, 8:00am to 4:30pm
• There is the possibility of some evenings or weekends to participate in leadership, business development and supervisory activities

How You’ll Succeed in this Role

• Conduct regular 1:1 meetings to develop and support your team members
• Keep teams connected and on task by facilitating regular meetings
• Motivate high-performance results within your teams
• Prepare and deliver quarterly performance reviews in a timely manner
• Ensure team installations are completed to customer’s satisfaction with a focus on both quality workmanship and highest safely standards

Duties Include, but are not Limited to

• Assisting customers, stakeholders, contractors, and team members in resolving any issues as identified
• Travelling to customer premises to conduct surveys for Quality Assurance and the execution of the department’s implementation strategy
• Supervising and participating in the day to day functioning of a Customer Service team while helping to build a progressive brand in our independent telephone, FTTH, Hybrid FTTH, and CLEC communities
• Demonstrating effective leadership by empowering performance, giving constructive one on one coaching, developing and participate in building a team atmosphere through positive interactions
• Employee Performance Improvement Plan (EPIP) administration where required
• Review, approve and submit timesheets to payroll
• Preparing and educating team members on policies and procedures, SOPs
• Developing agenda and facilitating regular team meetings, which will ensure all departmental and organizational information is disseminated in a positive and focused manner
• Creating an internal training program, which will ensure consistency in team members’ skills and implementation procedures
• Driving individual KPI performance objectives for the team, with a focus on safety
• Completing Quarterly Performance Reviews for assigned team members
• Facilitating hiring, onboarding and terminations through interview participation, training and development
• Approving team timesheets
• Ensuring all procedures within the location are maintained, including efficient flow of communications, visits, location information and organizational policies
• Conducting monthly research and review of the technological tools utilized within the location and making proactive recommendations for improvement and further improvements required for continued excellence in installation practices.
• Assisting the Manager, Installation & Repair in preparation of the annual departmental operating and capex budget by identifying tactical and strategic financial needs
• Monitoring monthly expenditures to ensure the approved budget is maintained
• Brainstorming with team members to identify current and changing process demands and concerns to be relayed to management team as well as internal departments
• Supervising and participation in the installation of customer inside cabling and connection to the distribution network
• Inspection and testing of cables within the copper, coax, and fibre plant
• Overseeing maintenance requests from technicians
• Operating construction equipment to install, splice, and test telecommunication services
• Locating, analyzing, and isolating troubles causing impaired telecommunication service
• Repairing, removing or replacing faulty equipment used in the distribution of our services

You Offer

• A minimum of five (5) years related telecom industry experience
• Experience in copper and Fibre plant is required
• A working knowledge of central office equipment
• Excellent leadership skills with proven coaching and mentoring capabilities
• Excellent organizational, prioritization and communication skills, both verbal and written
• Strong computer skills using Microsoft Office Suite as well as mapping software
• Demonstrated experience in project management
• A confident, self-starting, proactive attitude – skilled in taking initiative, assessing requirements, coming up with plans and taking the lead in making plans a reality
• A proven ability to work under pressure, deal with multiple deadlines and effectively handle stressful situations
• Strong interpersonal skills and the ability to interact positively with a broad spectrum of our community
• Proven work ethic with the ability to work independently and be self-motivated
• Ability to handle the physical aspects of the job which may include climbing, lifting and carrying as well as working outdoors in varying weather conditions
• Mechanically inclined and proficient with a variety of hand tools
• Strong eyesight with full spectrum colour vision
• Must have a valid G license, your own reliable vehicle and a clean driving record
• Successful applicants are required to complete clear drivers abstract and criminal background screening