Service & Install Coordinator

VDK Group has a opening available for an experienced Service & Install Coordinator to join our successful and rapidly growing team. VDK Group offers competitive wages, benefits, and an excellent work environment. The position open is for a highly organized, punctual, and reliable individual who takes Quality Workmanship, Customer Satisfaction, and the ability to efficiently manage staff as a priority.

Responsibilities:

Lead successful Service and Install Scheduling Department operations by:

• Customer Interaction
• Tracking of service calls
• Scheduling installations for Windows, Doors, and Garage Doors with available resources, thinking ahead to how long each job will take, how many people will be required, etc.
• Efficiently planning routes for multiple crews on the road
• Ordering of parts required for service calls
• Correspondence with installation crews
• Correspondence with management on priority installations and service calls
• Establishing processes and standards to ensure customer satisfaction and efficient operations; controlling costs
• Handle escalated customer complaints
• Maintain highest possible standards of workmanship and safety
• Liaise and manage positive working relationships with manufacturer’s representatives
• Oversee administration of warranty claims in compliance with manufacturer’s policies and procedures
• Direct maintenance of all types of company-owned-and-operated vehicles and equipment

• Minimum 2 years Window and Door Installation Experience
• Minimum of 1 year Customer-Service experience with a proven track record in both service and customer satisfaction
• Proven leadership skills with the ability to motivate a team to achieve results
• Ability to work as part of a Quality-oriented and customer-focused team
• Strong interpersonal, written and verbal communication skills
• Detail oriented, highly organized, and able to multi-task effectively in a fast paced environment
• Possess sound construction background with a strong knowledge of window & doors, products and installations.
• Ability to handle and resolve customer issues or concerns promptly and professionally
• Valid Driver’s License