Automotive Service Technician

Position: Automotive Service Technician                   Reporting To: Store Manager/Retail Manager Location: Store Location                                            Department: Mechanical

POSITION OBJECTIVES

Service Component:

Provide excellence in customer service through the efficient and accurate mechanical repairs on passenger vehicles.

Through “continuous improvement” initiatives, strive to improve our service processes so we maintain/grow our focus on customer service.

Work together with all Service Associates and other Team Members to ensure we are focused on maintaining and improving service levels while providing the best possible automotive and tire service in Ontario.

People Component:

To nurture and support the continual growth and development of the associate group as well as yourself to ensure the company meets/exceeds the Employer of Choice standard.

RESPONSIBILITIES

Health & Safety

Foster a work environment where H&S is the team’s number one priority – without exception! Protect his/her own health and safety by working in compliance with Section 28 of Ontario’s Occupational Health and Safety Act (OHSA) and with the safe operating policies and procedures established by the company which make up or written occupational health and safety program.

Consider health and Safety in every activity and fulfill the legal duty to report a contravention of the OHSA or the regulations, any workplace hazard or any defect in any equipment or protective device to the immediate supervisor or the employer.

Participate in and complete any required training programs.

Automotive Service Technician Apprentice

Interact with Service Advisors to obtain work orders and customer service specific requirements.

Inspect vehicle in operation, complete necessary road test(s), and test automotive systems and components using computerized tools and devices to diagnose and isolate fault.

Adjust, repair, and/or replace parts and components of automotive systems including fuel system, brakes, steering and suspension, engine and drive train, emission control and exhaust, cooling and climate control, and electrical and electronic systems.

Use hand tools and other specialized automotive repair equipment according to specifications and regulations, including tire service equipment.

Test and adjust repaired systems to manufacturer’s performance specification.

Perform a scheduled maintenance service, such as oil changes, lubrications and tune ups. Advice customers on work performed, general vehicle condition, and future repair requirements.

Inspect and test mechanical units, such as engines, transmissions, axles and brake systems, to locate faults and malfunctions.

Diagnose faults or malfunctions and confirm findings with supervisor (if necessary) to determine whether to repair or replace unit.

Complete reports to record problems and work performed.

Follow company preventative maintenance protocols per vehicle standards as well as company policies and expectations.

Mentor and coach new and/or junior Automotive Service Technician Apprentices in accordance to Ministry requirements.

QUALIFICATIONS

Hard Skills/Education Required

Class A Automotive Service Technician Certificate in accordance to the Ministry of Colleges, Training and Universities

Able to perform Advanced PLT Consistently able to work independently Intermediate drivability diagnostics

Valid driver’s license with a clean abstract

Well-developed people skills with the ability to interact in a professional manner with both internal and external customers.