Tire Tech Passenger Light Truck  

Position: Tire Tech Passenger Light Truck                  Reporting To: Store Manager Location: Store                                                          Department: Service Shop 

POSITION OBJECTIVES

Service Component:

Provide excellence in customer service through the efficient installation and repair of tire for passenger vehicles such as cars and light trucks.

Through “continuous improvement” initiatives, improve our retail service processes so we maintain/grow our focus on customer service. Work together with all service Associates and other members of the team to ensure we are focused on improving service levels and are focused on providing the best possible tire & automotive service in Southwestern Ontario.

Support the achievement of annual sales, margin, expense and profit objectives for the store.

People Component:

To nurture and support the continual growth and development of the associate group as well as yourself to ensure the company meets/exceeds the Employer of Choice standard.

RESPONSIBILITIES

Health & Safety

Foster a work environment where Health & Safety is the team’s number one priority – without exception!

Protect their own health and safety by working in compliance with Section 28 of Ontario’s Occupational Health and Safety Act (OHSA) and with the safe operating policies and procedures established by the company which make up or written occupational health and safety program.

Consider health and Safety in every activity and fulfill the legal duty to report a contravention of the OHSA or the regulations, any workplace hazard or any defect in any equipment or protective device to the immediate supervisor or the employer.

Participate in and complete any required training programs.

Passenger Light Truck

Interact with Service Advisor Associates to obtain work orders and customer service specific requirements.

Locate specified tires and materials from inventory storage as identified on work order. Retrieve customer vehicle and secure on hoist/jacks, conduct necessary tire repairs, dismounts and mounts of all tires at location. Use seat covers/floor mats to keep vehicle clean.

Conduct additional service maintenance/repairs such as oil changes, etc.

Notify Service Advisor of any additional service requirements identified while conducting service so that the customer can be educated and maintain preventative measure on their vehicle.

Support in the maintenance of all shop equipment to ensure it is in safe working condition. Ensure shop and equipment is kept in a safe, neat and clean manner at all times both inside and out of the shop.

Conduct efficient Receiving/Shipping of all inventory that enters and leaves the shop. Professionally interact and communicate with customers to explain service details and advise of additional service maintenance identified so that customer can make an educated decision.

Assist with snow removal, grass cutting and yard maintenance as requested.

POSITION HAZARDS

The Job Hazard Analysis (JHA) for the position of Tire Technician Passenger Light Truck has identified the task of changing tires to be a high risk activity. The following hazards/injuries may occur:

Over-inflated tires, tires mounted on the wrong size rim or tires run flat or operated underinflated can rupture producing hazardous flying debris

Risk of crushing injury by the bead breaker arm during operation of the tire changer machine Risk of pinching or crushing of hands and fingers when mounting and demounting tires and when placing tire on tire changing machine

Risk of hearing damage/loss from excess noise exposure Strain or sprains from repetitive motions, vibrations, and lifting Skin or eye irritation from bead lubricant

Risks of slipping and/or tripping

Risk of contact with a moving vehicle during the entrance into and exit out of the service bay Risk of falling or shifting vehicle on hoist or other lifting device

TRAINING REQUIRED FOR POSITION

Orientation: Before Work is started

Mandatory Legislated:

 Worker Health and Safety Awareness in 4 Steps  WHMIS (GHS) 2015

 AODA: Customer Service Standards

 TCO Workplace Violence, Harassment and Bullying

Tirecraft Ontario Required Training:

TIA ATS Module 1

SOP1-001 Tire Changing Passenger and Light Trucks  

SOP1-011 Preventing Slips, Trips and Falls

SOP1-012 Manual Lifting and Ergonomics  

SOP1-027 Personal Protective Equipment  

SOP1-020 New and Young Workers

1 Week after Hire

 TIA ATS Module 2  

TIA ATS Module 3  

TIA ATS Module 4

SOP1-004 Hoisting Vehicle

TIA ATS Module 5

2 Weeks after Hire

 TIA ATS Module 6  

TIA ATS Module 7  

TIA ATS Module 8

3 Weeks after Hire

TIA ATS Module 9

SOP1-005 Tire Repairs  

TIA ATS Module 10

4 Weeks after Hire

 TIA ATS Module 11  

TIA ATS Module 12  

TIA ATS Module 13  

TIA ATS Module 14

5 Weeks after Hire

Task assignment to Store Manager to complete Practical Evaluation 

SOP1-019 Lock Out Tag Out

S Lock Out Tag Out

SOP1-014 Preventative Maintenance Program

6 Weeks after Hire

 SOP1-007 Handling and Storing Tires, Storage Rack System