Installation / Maintenance / Repair
Position: Tire Tech Passenger Light Truck Reporting To: Store Manager Location: Store Department: Service Shop
Provide excellence in customer service through the efficient installation and repair of tire for passenger vehicles such as cars and light trucks.
Through “continuous improvement” initiatives, improve our retail service processes so we maintain/grow our focus on customer service. Work together with all service Associates and other members of the team to ensure we are focused on improving service levels and are focused on providing the best possible tire & automotive service in Southwestern Ontario.
Support the achievement of annual sales, margin, expense and profit objectives for the store.
To nurture and support the continual growth and development of the associate group as well as yourself to ensure the company meets/exceeds the Employer of Choice standard.
Health & Safety
Foster a work environment where Health & Safety is the team’s number one priority – without exception!
Protect their own health and safety by working in compliance with Section 28 of Ontario’s Occupational Health and Safety Act (OHSA) and with the safe operating policies and procedures established by the company which make up or written occupational health and safety program.
Consider health and Safety in every activity and fulfill the legal duty to report a contravention of the OHSA or the regulations, any workplace hazard or any defect in any equipment or protective device to the immediate supervisor or the employer.
Participate in and complete any required training programs.
Passenger Light Truck
Interact with Service Advisor Associates to obtain work orders and customer service specific requirements.
Locate specified tires and materials from inventory storage as identified on work order. Retrieve customer vehicle and secure on hoist/jacks, conduct necessary tire repairs, dismounts and mounts of all tires at location. Use seat covers/floor mats to keep vehicle clean.
Conduct additional service maintenance/repairs such as oil changes, etc.
Notify Service Advisor of any additional service requirements identified while conducting service so that the customer can be educated and maintain preventative measure on their vehicle.
Support in the maintenance of all shop equipment to ensure it is in safe working condition. Ensure shop and equipment is kept in a safe, neat and clean manner at all times both inside and out of the shop.
Conduct efficient Receiving/Shipping of all inventory that enters and leaves the shop. Professionally interact and communicate with customers to explain service details and advise of additional service maintenance identified so that customer can make an educated decision.
Assist with snow removal, grass cutting and yard maintenance as requested.
The Job Hazard Analysis (JHA) for the position of Tire Technician Passenger Light Truck has identified the task of changing tires to be a high risk activity. The following hazards/injuries may occur:
Over-inflated tires, tires mounted on the wrong size rim or tires run flat or operated underinflated can rupture producing hazardous flying debris
Risk of crushing injury by the bead breaker arm during operation of the tire changer machine Risk of pinching or crushing of hands and fingers when mounting and demounting tires and when placing tire on tire changing machine
Risk of hearing damage/loss from excess noise exposure Strain or sprains from repetitive motions, vibrations, and lifting Skin or eye irritation from bead lubricant
Risks of slipping and/or tripping
Risk of contact with a moving vehicle during the entrance into and exit out of the service bay Risk of falling or shifting vehicle on hoist or other lifting device
TRAINING REQUIRED FOR POSITION
Orientation: Before Work is started
Worker Health and Safety Awareness in 4 Steps WHMIS (GHS) 2015
AODA: Customer Service Standards
TCO Workplace Violence, Harassment and Bullying
Tirecraft Ontario Required Training:
TIA ATS Module 1
SOP1-001 Tire Changing Passenger and Light Trucks
SOP1-011 Preventing Slips, Trips and Falls
SOP1-012 Manual Lifting and Ergonomics
SOP1-027 Personal Protective Equipment
SOP1-020 New and Young Workers
1 Week after Hire
TIA ATS Module 2
TIA ATS Module 3
TIA ATS Module 4
SOP1-004 Hoisting Vehicle
TIA ATS Module 5
2 Weeks after Hire
TIA ATS Module 6
TIA ATS Module 7
TIA ATS Module 8
3 Weeks after Hire
TIA ATS Module 9
SOP1-005 Tire Repairs
TIA ATS Module 10
4 Weeks after Hire
TIA ATS Module 11
TIA ATS Module 12
TIA ATS Module 13
TIA ATS Module 14
5 Weeks after Hire
Task assignment to Store Manager to complete Practical Evaluation
SOP1-019 Lock Out Tag Out
S Lock Out Tag Out
SOP1-014 Preventative Maintenance Program
6 Weeks after Hire
SOP1-007 Handling and Storing Tires, Storage Rack System
If you need assistance with resume writing or access to computers/internet, please connect with our Community Employment Services (CES) Oxford, at 40 Metcalf Street, in Woodstock, or by phone at +1 888-439-8161. These services are free as CES Oxford is an Employment Ontario Service Provider, a non-profit agency providing free service to job seekers and local employers through Employment Ontario provincially funded programs. Offering employment and training programs in our community since 1994, CES Oxford’s mission is to create opportunities, via programs and support, for the empowerment of individuals.
This Employment Ontario service is funded in part by the Government of Canada and the Government of Ontario.