Customer Service Representative

About us

Parion Animal Nutrition is a well-established business with a keen eye for recognizing talent and many years of experience in the agriculture industry. We are looking for staff who have a passion for supporting local agriculture and enjoy working as part of a team.

Are you looking to embark on a rewarding career with an established business that values your talents?

We are seeking a committed and energetic individual to join our team and fill the role of full-time Customer Service Representative.

The candidate should be passionate about customer service excellence and enjoy working with customers both face-to-face and remotely. The primary function of this role is working with regularly scheduled delivery customers to set up orders, helping customers in the retail store, answering customer inquiries by phone and email, and assisting with loading orders into customer vehicles (must be able to lift up to 50lb). The candidate will be required to learn about the store products to enable them to make recommendations to customers and answer their questions.

The secondary functions of this role will include an array of retail and administrative duties, so the candidate who fills this position must be willing to learn new things and be flexible. A basic understanding of accounts receivable, purchasing, and merchandising functions is an asset, but we are willing to train in these areas.

Parion Animal Nutrition fosters a strong team environment where each individual works to be part of the big picture while supporting one another in achieving both our individual and group goals. If you are a team player, can work efficiently with minimal supervision, and enjoy an environment where you can learn and grow, then this position may be the right fit for you.

Responsibilities and Duties

• Manage Bag Truck Orders and assist in scheduling
• Send out daily sales reports
• Assist customers in-store, through e-mail, and by answering incoming calls
• Manage and place purchase orders and track returns for assigned vendors
• Physically receive and verify inventory
• Restock products in the Farm & Table store
• Complete bank deposits and cash reconciliations (Thursdays)
• Daily Closing of Farm & Table store (close out cash, fridges, lights, garbage and recycling, and general cleaning)
• Provide relief/coverage of duties for co-workers when they are absent.

Qualifications and Skills

• Experience working in a customer service environment is essential.
• Proficiency in computer software such as Microsoft suites, accounting software, Database software, and other general business software.
• Excellent communication skills, both verbal and written
• Fluent in English
• Strong phone etiquette and active listening skills
• Ability to analyze customer needs and provide appropriate solutions
• Ability to multitask and prioritize tasks effectively
• Able to lift up to 50lbs