Concierge/Receptionist

Complexity and scope of the position:

Reports tot he Office Manager.  Under supervision, performs a variety of accounting functions, as well as confidential clerical and receptionist duties associated with the daily operation of an effective business.  Assists in maintaining a safe and secure environment for residents, visitors, and other staff members.  All duties are performed in the best interests of the residents and their families, and in accordance with Chartwell's vision, mission and values statements.  This position is part time/casual.

Key Activities: 

Resident Relations:

Responds to  resident or family member concerns and ensures appropriate action is taken within decision-making authority and/or brings to the attention of the Office Manager.

Leadership:

Participates as a member of the work team and provides support to other team members.

Marketing & Occupancy:

Effectively communicates and interacts with residents, family members, visitors and volunteers in a courteous and professional manner.

Regulatory Compliance:

Conducts duties in accordance with Chartwell policies and procedures, and governmental regulations, laws and policies.

Understands and follows all health and safety policies and procedures.  Works safely to reduce the risk of injury to self, other staff members and residents. Promptly reports all actual or potentially hazardous situations.

Maintains work stations in an orderly fashion.

Maintains confidentiality of resident's personal information.

Operational and Administrative Systems:

Maintains department files and records, including correspondence, forms, and routine office records, reports and checklists.

Receives incoming mail, co-ordinates distribution and processes outgoing mail.

Answers telephone and greets visitors. Responds to routine inquiries in person and by phone, relaying calls and messages to the appropriate personnel.

Other: Performs other related duties as required.

Qualifications:

Experience: 

Previous experience working in a similar position required.

Education: 

Grade 12 diploma or equivalent.

Post secondary education in a related field (eg. Medical/Office Assistant) is considered an asset.

Skills & Abilities:

Excellent interpersonal and communication skills (both written and verbal).

Ability to work in a fast paced environment.

Good organizational and time management skills.

Excellent customer service skills.

Ability to work independently and as part of a team.

Proficient in Microsoft Office, with a working knowledge of Excel and Word.

Special Requirements:

Work is performed in an office environment with little or no exposure to disagreeable conditions or hazards.

Requires a low level of physical effort - alternating positions or walking, sitting,  standing, movement of light objects, and intermittent periods of keyboarding.

No special physical attributes are required to perform the work.

Constant mental stress associated with performance of work due to time deadlines, organizing information, and interaction with other staff members and the public.

Must be prepared to respond to emergency situations.

Criminal Records Check and Vulnerable Persons Check.

Must have and provide proof of full COVID-19 immunization.