Customer Sales Associate

The Sales Associate is responsible for providing prompt, courteous and efficient service to customers. Advising customers on appropriate merchandise and related items, processing transactions (cash, credit card, debit card) using retail software, ticketing and replenishing merchandise, cycle counting, general housekeeping, loss prevention, merchandising, restocking and staying current with trends in the industry.

• Ability to work a flexible schedule including weekends and evenings.
 

• Age of majority is required in order to work in our facility as we have an LCBO/Beer Store convenience outlet within our hardware store.
• Smart Serve Certified is an asset.
• Friendly and helpful attitude toward customers.
• Excellent communication skills.
• High School graduate or equivalent.
• Willingness to learn.
• Good mathematical skills.
• Prior retail experience beneficial.
• Ability to lift and move 40lbs.
• Creative abilities for making attractive in-store displays.
• Willingness to continually develop professional skills and knowledge base.
• Ability to work co-operatively in a team atmosphere.
 

Qualifications

• Social Media Management experience an asset.

• Assist customers in locating merchandise in store, on homehardware.ca and processing special orders.
• Ensure customers are greeted within 30 seconds of entering the store or your department.
• Determine customer’s needs by asking open-ended questions.
• Communicate product knowledge to the customer as appropriate.
• Assist customers in locating and comparing merchandise.
• Assist customers with finding all items needed to complete their project.
• Process special orders for non-stock or out of stock items.
• Record customer requests for follow-up when product arrives at the store.
• Assist customers with carrying out of large or heavy items.
• Relieve as cashier when necessary.
• Follow procedures and maintain standards according to store policy in the following areas: loss prevention, receiving and pricing goods, merchandise handling and presentation, housekeeping, reordering merchandise, restocking shelves and handling cash.
• Advise the designated manager of shortages, damaged goods, back-orders etc.
• Change prices on merchandise, bins, displays, etc.
• Build displays and signage for sales, promotions and other special events.
• Remove sales and promotional displays, prices etc. and rearrange stock following promotional events.
• Always take appropriate safety precautions when cutting pipe, glass, wire mesh, making keys etc., and make an effort to minimize waste.
• Help unload incoming trucks.
• Check incoming merchandise against invoices to spot shortages, damaged goods, back-orders, etc.
• Keep stock in storage area neat, clean, and orderly.
• Participate in regular cycle counting and assist in taking annual inventory counts.
• Reorder merchandise according to store's buying procedures.
• Attend store meetings and training sessions as required.
• Work on special projects as assigned by department manager.
• Work in a safe manner in accordance with provincial and federal safety legislation, as well as use of good common sense. Report any potential hazards and unsafe behavior to management in order to have the situation corrected.