Customer Care Representative

Customer Care Representative

Ingersoll, ON

About this Opportunity

Step into the exciting role of Customer Care Representative at Execulink, where you will be at the forefront of delivering exceptional service and crafting memorable experiences for our customers at our Ingersoll location! As the first point of contact, you will have the unique opportunity to build strong relationships through outstanding service and effective communication.

In this position, you will assist walk-in customers with their inquiries, uncovering sales opportunities and seamlessly connecting them with our Community Sales Representatives to fuel our sales success. Your expertise will shine as you provide insightful product and service recommendations, ensuring that customers receive the best solutions tailored to their needs, especially in the absence of the Community Sales Representative.

Beyond customer interactions, you will play a vital role in managing customer data, accurately entering new information and updating existing accounts in our corporate database. Your attention to detail will be essential in maintaining a clean and organized store, where you will display current marketing materials that align with our branding guidelines, creating an inviting atmosphere for all.

You will also handle account payments securely and ensure compliance with PCI guidelines. Additionally, your responsibilities will include overseeing inventory management, conducting counts, and ordering supplies.

This position is perfect for individuals who are passionate about customer service and thrive in a fast-paced retail environment. If you are a proactive problem-solver with strong organizational skills and a commitment to excellence, we invite you to join our team and help us achieve our mission of delivering exceptional service every day!

Position Details

• Ingersoll, Ontario
• On-site opportunity 
• Work scheduled will be aligned with the business hours of our Ingersoll location

Primary Responsibilities: 

• Build and maintain lasting connections with customers
• Deliver exceptional service and effective communication
• Ensure a consistently positive experience to encourage loyalty
• Proactively address customer inquiries and requests
• Provide knowledgeable assistance to walk-in customers
• Ensure customer needs are met efficiently
• Recognize potential sales leads during interactions
• Transition customers to the Community Sales Representative for follow-up
• Provide tailored recommendations for products and services
• Enhance customer satisfaction in the absence of the Community Sales Representative
• Accurately enter new customer information into the corporate database
• Update existing accounts to maintain data integrity
• Display current marketing materials according to branding guidelines
• Enhance the store's visual appeal and communicate promotions effectively
• Maintain a clean and organized store environment
• Reflect Execulink's brand standards to create a positive shopping experience
• Handle account payments, including credit and debit transactions
• Ensure compliance with PCI guidelines 
• Ensure proper financial reporting and accountability
• Carry out essential tasks such as securing locks and managing lights
• Keep track of inventory counts regularly
• Assist with quarterly and annual inventory assessments
• Order necessary inventory and supplies, including hardware and marketing materials
• Support store operations and meet customer demands

Required Skills & Abilities: 

• Communicates clearly and effectively with confidence, utilizing exceptional customer service skills to manage customer expectations and create outstanding experiences
• Demonstrates a remarkable ability to develop and nurture client relationships
• Possesses strong organizational skills, with the capability to prioritize, plan, coordinate, and monitor multiple tasks simultaneously
• Exhibits meticulous attention to accuracy, detail, and follow-up
• Maintains exceptional telephone etiquette and presents a professional demeanor at all times
• Capable of working independently while consistently meeting targets and expectations
• Skilled in articulating the features and benefits of products and services to effectively address and overcome customer objections
• A tenacious self-starter with a results-oriented mindset

Qualifications:

• A High School Diploma or General Education Diploma (GED) is required, with preference given to candidates possessing secondary level education
• Proven experience in delivering exceptional customer service is essential
• Proficiency in a Windows PC environment, along with strong keyboarding and data entry skills, is required
• A valid Class G Driver’s License and access to reliable transportation are necessary for this role

What we Offer:

• Internal growth and learning opportunities
• Challenging and rewarding place to work
• Comprehensive health and benefits
• Competitive starting rates
• Employee discount plan on Execulink services
• RRSP matching program
• Tuition reimbursement

Interested in joining our Execulink Team? Learn more about us below!

About Us

At Execulink Telecom, the largest locally owned independent telecom company in Southwestern Ontario, our only goal is to enhance your lifestyle at home, work, and play. We have an unwavering commitment to continue to build a positive team, with a friendly, family spirited approach. The selection of exceptional talent is important to us!  When you join Execulink, you’re joining a team that’s focused on not only providing an AWESOME experience to our customers, but to our employees as well. We live and breathe our Vision, Mission and Values and are searching for individuals who are excited to contribute and do the same!

Visit our company website at Careers | Execulink® Telecom

We thank you for your application!

Only those selected for an interview will be contacted.