Client Care Specialist

It is the mission of the Gary Overbeek Homeselling Team to provide the highest quality, innovative, and exceptional real estate service available anywhere in Oxford County and surrounding areas.
Our clients' needs always come first. We will strive to always provide value far in excess of our client's expectations. Our goal is mutual respect and long term relationships that are beneficial to all parties.

Our operation is a great place to work and do business. We are positive, helpful and enthusiastic at all times - always focusing on solutions, not challenges. We take care of business first and foremost, but have fun and enjoy ourselves in the process.  We run a clean, organized, and efficient operation. We always adhere to the highest standards of integrity and ethical business practices.  We constantly strive to create, develop, as well as implement new ideas and strategies that will benefit our clients. We seek continuing education in all aspects of our business to increase the level of service we offer our clients.

We are currently looking for a Client Care Specialist to join our team!

In this position the chosen candidate will:

• Enter clients into IXACT (CRM), ensure they are labeled correctly, assigned to the correct activity plans, and notes entered for each interaction with that client. Assign them to the correct contact groups as well
• Follow-up with past clients and see how things are progressing, are they looking to sell, invest, family members looking to buy? Update IXACT accordingly
• Follow-up with current clients, ensure they are happy with our service, see if there is anything we can do better on or fix for them. Update IXACT accordingly
• Follow-up with all leads that come through and set up appointments and disburse to agents accordingly. 
• Keep track of cutco gifts inventory and wrap closing and referral gifts, update ixact and inventory accordingly
• Send birthday cards and closing certificates to clients every week. 
• Request google reviews and reply to any and all reviews on our google pages. 
• Recognize that anything customer service related that comes across your path is fair game for you to be accountable for

We look forward to hearing from you!