Customer Service Desk Associate

Woodstock Home Hardware Building Centre in Woodstock, ON

Full job description

This specialized sales position ensures excellent service is provided to the customer, either over the phone or in person by effectively using selling skills, product and construction knowledge to provide personalized services to the customer and complete the sale to the customer's satisfaction. A passion for service and a willingness to develop product knowledge are key components for this role.

Core Competencies:

Must be available days, evenings, weekends and holidays.

Basic building material and tool knowledge is a must.

Strong listening and communication skills

Customer service experience is a great asset.

Must be able to left up to 50lbs

Must be able to stand for long periods of time.

Job Responsibilities:

Assist customers with their information/product requirements in the store or over the telephone.

Basic knowledge of products we carry to help assist the customer is receiving the proper materials needed.

This position requires the candidate to be able to multi-task. Answering phone calls as well as processing account holders orders.

You will be responsible for opening and closing the store. Candidate must be able to preform these tasks promptly and effectively.

Candidate will also be responsible for pulling customer orders off the shelf as well as grabbing their orders from the warehouse.

Job Type: Part-time

Pay: From $16.55 per hour

Schedule:

• 8 hour shift
• Every Weekend
• Holidays
• Monday to Friday

Application question(s):

• Must have lumber or construction knowledge

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (required)