Guest Services Representative

Join our Front Desk team. This position is a key part of the overall success of our Inn.  It is very important that the individual possesses a strong outgoing personality, with an ability to pay close attention to details. The successful candidate should be able to work well with others while demonstrating an ability to work unsupervised. We are proud of our strong reputation for great customer service, and this guides us with everything we do.

Responsibilities and Duties

Be reliable, polite, a problem solver, and able to handle stress and multi-tasking.

Greet guests in a friendly manner and follow check-in procedures

Answer guest inquiries about the Inn, spa and dining services in a timely manner

Take payments and post charges accurately to guest accounts

Follow set policies regarding cash handling

Have knowledge of emergency procedures and assist as needed

Obtain all necessary information when taking room reservations and use accurate rate quoting

Communicate with other departments in a friendly and professional manner

Operate multi-line switchboard with pleasant and efficient telephone etiquette

Accurately communicate with other shifts regarding issues arising from day to day operations

Other duties as required

Qualifications and Skills

Previous hotel and customer service experience strongly preferred

Strong communication skills in English, both written and verbal essential

Ability to work in a multi-tasking, fast-paced environment

Demonstrated strong customer service skills

Past experience with Maestro Hotel Software is an asset

Front desk HOTEL: 2 years (required)