CAREER OPPORTUNITY - POSITION: Customer Service Assistant (Comp. #2024-108)

LOCATION:                         Corporate Services – Customer Service, Oxford County Administration Building

REPORTING TO:                  Coordinator of Customer Service

UNION AFFILIATION:         Non-Union

WHAT WE OFFER:

• Comprehensive health and dental benefits plan effective immediately
• OMERS defined benefit pension plan effective immediately
• Employee and Family Assistance plan available
• Competitive Vacation & Sick Leave policies
• Professional development and tuition reimbursement opportunities.

POSITION SUMMARY:         

Working at the front desk of the County’s main Administration building, this position provides general knowledge and access to information regarding services provided by the County to the public and administrative functions and program support to various departments within the County.  

QUALIFICATIONS FOR SUCCESS:

• Post-secondary education in Office Administration, Business Administration, or related discipline.
• Demonstrated administrative experience supporting Senior Level Management. Experience working in a municipal environment is an asset.
• An equivalent combination of education and experience may be considered.
• Ability to demonstrate the required competencies for this position in alignment with Oxford County’s competency framework.
• Demonstrated ability to prioritize multiple deadlines, changing priorities, and attention to detail while taking direction from multiple individuals.
• Demonstrated ability to work independently, show initiative and innovation, and collaboratively as a team. 
• Broad knowledge and understanding of County services and those of other government agencies for referral purposes.
• Excellent organizational, communication, collaboration, interpersonal and customer service skills.
• Technologically savvy; proficient in MS Office, Adobe Creative Suite, Great Plains, Paradigm, Cartegraph, and other work order/asset management or financial management software considered an asset; adaptability to new technology and strong computer knowledge.
• Knowledge of relevant trends, legislation and regulations related to Corporate Services and Public Works departmental functions/programs, Demonstrates knowledge of problem solving, complaint and conflict resolution techniques