BDC Representative/Jr. Sales

Who We Are

15 Years ago The Power Garage started out as a small family run motorcycle dealership. We have since grown into a multi-dimensional outdoors store. We are a one stop shop for all recreational enthusiasts. Helping families create memories is our core goal. We are looking for passionate team members who are hard working and looking to join a fast-paced retail environment. Customer experience and service is our number one priority.

What You Bring to the Role

• Professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner.
• Ability to maintain a high level of customer service.
• Natural ability to speak and engage with customers.

What You’ll Do

• Answer all incoming phone calls and direct them to the proper department.
• Make BDC calls daily and achieve targets set by your manager.
• Identify clients needs and direct them to the right department.
• Follow proper processes.
• Adapt communication style to deliver information effectively to a range of individuals.
• Handle customer complaints as a customer service ambassador as they arise, escalating to the appropriate individual as deemed necessary.
• Keep up-to-date records in our CRM system
• Assist with other administrative tasks assigned

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

What We’d Like From You

• Experience in a dealership environment is an asset but not mandatory we will train the right individual to ensure success.
• Occasional overtime required during peak season.