Customer Care Representative - Tillsonburg

You deserve an awesome career! At Execulink, you'll join a team of talented individuals who feel like family and support your growth and career goals. As we rapidly grow, we continue our unwavering commitment to live and breathe our Vision, Mission and Values. While enhancing life at home, work and play, we continue to grow our team with innovative individuals who are as excited about creating an awesome experience for our customers as we are! 

About this Opportunity

Join Execulink as a Customer Care Representative and be the first point of contact delivering exceptional service at our Tillsonburg location.

In this role, you’ll assist walk-in customers, identify sales opportunities, and support our sales team by providing tailored product recommendations. You’ll also manage customer data, handle payments securely, maintain store organization, and oversee inventory.

Ideal for proactive, detail-oriented individuals passionate about customer service and thriving in a fast-paced retail environment. Apply today to help us create awesome customer experiences!

Position Details

• Tillsonburg, Ontario
• On-site opportunity
• Hours of work: Monday to Friday 8:30am-5:00pm

Primary Responsibilities:

• Build and maintain lasting connections with customers
• Deliver exceptional service and effective communication
• Ensure a consistently positive experience to encourage loyalty
• Proactively address customer inquiries and requests
• Provide knowledgeable assistance to walk-in customers
• Ensure customer needs are met efficiently
• Recognize potential sales leads during interactions
• Transition customers to the Community Sales Representative for follow-up
• Provide tailored recommendations for products and services
• Enhance customer satisfaction in the absence of the Community Sales Representative
• Accurately enter new customer information into the corporate database
• Update existing accounts to maintain data integrity
• Display current marketing materials according to branding guidelines
• Enhance the store's visual appeal and communicate promotions effectively
• Maintain a clean and organized store environment
• Reflect Execulink's brand standards to create a positive shopping experience
• Handle account payments, including credit and debit transactions
• Ensure compliance with PCI guidelines
• Ensure proper financial reporting and accountability
• Carry out essential tasks such as securing locks and managing lights
• Keep track of inventory counts regularly
• Assist with quarterly and annual inventory assessments
• Order necessary inventory and supplies, including hardware and marketing materials
• Support store operations and meet customer demands

Required Skills & Abilities: 

• Communicates clearly and effectively with confidence, utilizing exceptional customer service skills to manage customer expectations and create outstanding experiences
• Demonstrates a remarkable ability to develop and nurture client relationships
• Possesses strong organizational skills, with the capability to prioritize, plan, coordinate, and monitor multiple tasks simultaneously
• Exhibits meticulous attention to accuracy, detail, and follow-up
• Maintains exceptional telephone etiquette and presents a professional demeanor at all times
• Capable of working independently while consistently meeting targets and expectations
• Skilled in articulating the features and benefits of products and services to effectively address and overcome customer objections
• A tenacious self-starter with a results-oriented mindset

Qualifications:

• A High School Diploma or General Education Diploma (GED) is required, with preference given to candidates possessing secondary level education
• Proven experience in delivering exceptional customer service is essential
• Proficiency in a Windows PC environment, along with strong keyboarding and data entry skills, is required
• A valid Class G Driver’s License and access to reliable transportation are necessary for this role