Retail Supervisor

You deserve an awesome career! At Execulink, you'll join a team of talented individuals who feel like family and support your growth and career goals. As we rapidly grow, we continue our unwavering commitment to live and breathe our Vision, Mission and Values. While enhancing life at home, work and play, we continue to grow our team with innovative individuals who are as excited about creating an awesome experience for our customers as we are! 

About this Opportunity:

Join us as a Retail Supervisor and turn your knack for people and passion for retail into a career-defining role—you’ll lead and coach a dynamic team to deliver exceptional customer experiences, drive sales and service KPIs, and keep our stores looking sharp while representing Execulink at community events.

This hands-on role mixes people leadership, operations, merchandising and problem-solving with targeted training, mentor support and clear development milestones so you can expand your skills in coaching, customer service, inventory and performance management. If you’re eager to grow, make measurable impact, and build a visible leadership track in a fast-moving, community-focused company, this is the opportunity to step up, lead with energy, and shape your next chapter with Execulink.

Position Details:

• Woodstock, Ontario
  • Regular rotation to store locations in Tillsonburg, Ingersoll, and Strathroy
• Full-Time, Permanent
• On-Site Hybrid 
• Hours of work: 
  • Monday to Friday, 8:30am - 5:00pm
  • Required to work in office 4 days per week as required by the needs of the business
  • Ability to work flexible hours outside of regular office hours may be required

Responsibilities:

• Conduct candidate selection, training and ongoing development for the Retail Team
• Coach and lead the team to attain sales targets and service KPIs and deliver an excellent customer experience
• Ensure frequent and clear communication with direct reports so they are knowledgeable on current service programs and strategies
• Schedule staffing to align with the hours of operation
• Handle customer escalations as appropriate/required
• Identify and resolve customer service issues, through problem management and tracking
• Represent Execulink in community events to build awareness and relationships
• Work closely with other Supervisors and Managers to ensure streamlined communications within all store locations
• Provide operational support to store locations as needed
• Maintain store presentation standards in line with Execulink brand expectations
• Follow established process for inventory control within store locations
• Work with external business partners in the maintenance of the store locations
• All other duties as assigned

HR Responsibilities:

• Hire/Onboarding/Train/Retain
• Together with the Sales Manager, set KPIs, consistently monitor and provide formal and informal feedback to all team members
• Conduct regularly scheduled team meetings
• Develop and execute individual coaching plans including regularly scheduled 1:1s and interaction reviews (in-person, telephone, video, email)
• Conduct Performance Reviews and Employee Performance Improvement Plan (EPIP) meetings as required
• Document performance, attendance or behavioural issues; ensuring timely appropriate resolution to the concern up to and including termination as guided by Management and HR
• Approval of timesheets/vacation/time off requests in alignment with company policies
• Completion of variable compensation
• Completion of HR forms
• Direct Reports: Customer Care and Retail Sales Representatives

Qualifications:

• Minimum of 2 years’ supervisory experience in a sales and customer service setting

• Demonstrated ability to lead, coach and motivate to deliver an excellent customer experience while achieving targets and KPIs

• Experience in a supervisory retail role including knowledge of selling tactics, inventory management and merchandising

• Experience working with Customer Relationship Management (CRM) applications and scheduling software

• University degree or college diploma, with a focus in Business, preferred

• Experience with relevant software applications

• Valid Class G Driver’s License and access to reliable transportation

Required Skills & Abilities:

• Superior leadership skills in managing a team through motivation and encouragement to ensure an excellent customer experience

• Ability to analyze results with the purpose of formulating successful actions for improvement

• Solid understanding of exceptional service practices, tactics, and tools

• Ability to handle stressful and challenging situations calmly and effectively, within a fast paced environment

• Communicates clearly and effectively (verbal and written)

• Strong attention to accuracy, detail and follow-up

• Superior negotiation skills to manage customer expectations

• Ability to manage and prioritize multiple tasks, using excellent planning, problem solving and organizational skills

• Tenacious, self-starter and results-oriented

• Highly professional and approachable

• Maintain a high level of engagement with direct reports by setting targets and KPIs; consistently monitor and provide both formal and informal coaching to ensure performance excellence

• Must have a positive and empathetic attitude that includes patience, dedication and commitment

• Must be a highly motivated team player that takes pride in the quality of your work

• Good judgment to proactively and independently solve problems and make decisions

• Demonstrated ability to prioritize, multi-task and be flexible to take on varied responsibilities

• Ability to work well independently with minimal supervision

What We Offer:

• Internal growth and learning opportunities
• Challenging and rewarding place to work
• Comprehensive health and benefits
• Competitive starting rates
• Employee discount plan on Execulink services
• RRSP matching program
• Tuition reimbursement