Employment Consultant

Position Summary

The Employment Consultant supports the day-to-day delivery of employment services at WERC by assisting clients, contributing to community outreach activities, and helping maintain a welcoming, resource-focused environment for women accessing services. This role combines front-line client support, reception coverage, administrative assistance, and resource coordination. The successful candidate will help women feel welcomed, supported, and connected to employment and community resources.

Key Responsibilities

Client Support & Employment Services

• Work with clients one-on-one to develop action plans aligned with their employment goals.
• Guide and support clients through their service plans, helping them connect with training and programs within Oxford County.
• Maintain ongoing communication and collaboration with Oxford County Ontario Works (OW) and Ontario Disability Support Program (ODSP) Case Managers to ensure wraparound supports.
• Complete intake meetings with clients.
• Use respectful communication and effective interviewing techniques to build trust and encourage action plan development and follow-through.
• Support clients experiencing employment barriers and provide career counselling as needed.
• Meet regularly with clients to review needs, update action plans, and coordinate wraparound supports.
• Create targeted cover letters and résumés based on clients’ skills, training, and job goals.
• Monitor and evaluate clients’ employment action plans and activities in collaboration with the WERC team.
• Use electronic scheduling and case management software (Windows, Microsoft 365, CaMS, WEdata).

Outreach & Community Engagement

• Support WERC participation in community events, outreach activities, and information sessions.
• Assist with promoting workshops, services, and employment-related opportunities.
• Represent WERC professionally within the community.

Administrative Support

• Ensure all case files are up-to-date, accurate, and confidential.
• Complete case management data entry and follow up with clients at 1, 3, 6, and 12 months to record outcomes or encourage re-engagement.

Qualifications

• Excellent interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Comfortable working in a fast-paced, team-oriented environment.
• Ability to work with individuals from diverse backgrounds with empathy and professionalism.
• Experience in customer service, administration, employment services, social services, or community support is an asset. 
• Knowledge of community resources and employment services is an asset.
• A current satisfactory Vulnerable Sector Criminal Check is required.
• Must be legally entitled to work in Canada.

Preferred Qualities

We are looking for someone who:

• Enjoys helping people.
• Is approachable, positive, and dependable.
• Takes initiative and works collaboratively.
• Values inclusion, respect, and empowerment.
• Is comfortable balancing multiple responsibilities throughout the day.

Working Conditions

• 35 hours per week 
• Schedule: 9:00 a.m. – 4:30 p.m., Monday to Friday. (workdays could be flexible
• Hourly wage: $24.00 – $26.00.
• Primarily office-based with occasional community outreach and event participation

Hourly wage: $24.00 – $26.00

Health & Dental Benefits

EAP

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