Customer Care Representative

You deserve an awesome career! At Execulink, you'll join a team of talented individuals who feel like family and support your growth and career goals. As we rapidly grow, we continue our unwavering commitment to live and breathe our Vision, Mission and Values. While enhancing life at home, work and play, we continue to grow our team with innovative individuals who are as excited about creating an awesome experience for our customers as we are!

About this Opportunity:

As a Customer Care Representative at Execulink, you'll be the friendly face customers look forward to seeing and the go-to person who helps turn questions into solutions. In this role, you'll create great experiences, build genuine connections, spot sales opportunities, and guide customers to the right products and services — all while working with a supportive team in a fast-paced, community-focused environment.

You'll also help keep everything running smoothly behind the scenes, from updating customer information and handling payments securely to keeping the store organized, welcoming, and ready for business. If you love helping people, enjoy a little variety in your day, and want a role where you can make a real difference, this is a great opportunity to join a team that values service, teamwork, and energy.

Position Details:

• Monday to Friday 8:30am – 5:00pm
• Ingersoll, ON
• Permanent, Full-Time
• On-site
• Hours of Work
• Your work schedule will be aligned with the business hours of your specific location
• May require occasional evening and weekend hours to support events and related activities

Responsibilities:

• Build and maintain lasting connections with customers
• Deliver exceptional service and effective communication
• Ensure a consistently positive experience to encourage loyalty
• Proactively address customer inquiries and requests
• Provide knowledgeable assistance to walk-in customers
• Ensure customer needs are met efficiently
• Recognize potential sales leads during interactions
• Transition customers to the Community Sales Representative for follow-up
• Provide tailored recommendations for products and services
• Enhance customer satisfaction in the absence of the Community Sales Representative
• Accurately enter new customer information into the corporate database
• Update existing accounts to maintain data integrity
• Display current marketing materials according to branding guidelines
• Enhance the store's visual appeal and communicate promotions effectively
• Maintain a clean and organized store environment
• Reflect Execulink's brand standards to create a positive shopping experience
• Handle account payments, including credit and debit transactions
• Ensure compliance with PCI guidelines
• Ensure proper financial reporting and accountability
• Carry out essential tasks to support store opening and closing procedures such as securing locks and managing lights
• Facilitate customer hardware pick-ups, exchanges, and returns efficiently
• Keep track of inventory counts regularly
• Assist with quarterly and annual inventory assessments
• Order necessary inventory and supplies, including hardware and marketing materials
• Support store operations and meet customer demands

Qualifications:

• A High School Diploma or General Education Diploma (GED) is required, with preference given to candidates possessing secondary level education
• Proven experience in delivering exceptional customer service is essential
• Proficiency in a Windows PC environment, along with strong keyboarding and data entry skills, is required
• A valid Class G Driver's License and access to reliable transportation are necessary for this role
• Communicates clearly and effectively with confidence, utilizing exceptional customer service skills to manage customer expectations and create outstanding experiences
• Demonstrates a remarkable ability to develop and nurture client relationships
• Possesses strong organizational skills, with the capability to prioritize, plan, coordinate, and monitor multiple tasks simultaneously
• Exhibits meticulous attention to accuracy, detail, and follow-up
• Maintains exceptional telephone etiquette and presents a professional demeanor at all times
• Capable of working independently while consistently meeting targets and expectations
• Skilled in articulating the features and benefits of products and services to effectively address and overcome customer objections
• A tenacious self-starter with a results-oriented mindset
• Maintains a positive and enthusiastic attitude, demonstrating dedication and commitment to the role
• A highly motivated team player who takes pride in delivering high-quality work
• Exhibits sound judgment and the ability to proactively and independently solve problems and make informed decisions
• Proven ability to prioritize tasks, manage multiple responsibilities, and adapt flexibly to changing demands
• Capable of working independently with minimal supervision while effectively managing a variety of tasks

What We Offer:

• Internal growth and learning opportunities
• Challenging and rewarding place to work
• Comprehensive health and benefits
• Competitive starting rates
• Employee discount plan on Execulink services
• RRSP matching program
• Tuition reimbursement