EV Charging Technical, Service & Project Coordinator

About ChargerCrew

ChargerCrew Canada Inc. is an established EV charging solutions provider serving municipalities, businesses, institutions and commercial customers throughout Ontario. Since 2016, we have supplied and installed more than 1,000 EV charging stations and have built extensive experience with both Level 2 and DC fast-charging infrastructure.

As a ChargePoint Premier Channel Partner and Certified Service Partner, ChargerCrew provides complete EV charging solutions, including equipment supply, installation, commissioning, monitoring, troubleshooting, service and maintenance.

We are a growing, hands-on team offering an opportunity to build a career in the rapidly expanding EV charging and clean transportation industry.

Position Overview

We are seeking a technically minded and highly organized EV Charging Technical, Service & Project Coordinator with a strong understanding of electrical systems, experience with AutoCAD, SolidWorks, Sketchup or other CAD Programs.

This is a hybrid technical and project coordination role combining EV charger monitoring and troubleshooting, service coordination, electrical drafting, Single Line Diagram (SLD) development, EV charging site layouts, and project management support.

The successful candidate will take responsibility for the day-to-day monitoring and service coordination of our EV charging network while supporting the Project Management team with electrical drawings an EV Charging designs.

The ideal candidate will have an Electrical Engineering Technician/Technologist background, or similar electrical experience, and be comfortable interpreting electrical drawings, and applying basic requirements of the Ontario Electrical Safety Code.

Key Responsibilities

EV Charger Monitoring & Troubleshooting

• Monitor 1,000+ EV charging ports through cloud-based network management platforms.
• Identify offline chargers, communication problems, hardware faults, and other operational issues.
• Perform remote diagnostics and troubleshooting, and work with ChargePoint Technical Support.
• Determine when an issue requires an on-site service call.

Service Coordination

• Coordinate service calls between customers, technicians, and manufacturer technical support.
• Schedule and dispatch technicians for on-site service work.
• Request, receive, and track replacement parts.
• Follow service issues from initial identification through completion.

SLD & Technical Drawing Support

• Prepare and update Single Line Diagrams (SLDs) for Level 2 and DC fast-charging projects.
• Prepare EV charging site layouts using AutoCAD, SolidWorks, Sketchup or other CAD Programs.
• Develop preliminary electrical layouts showing EV chargers, electrical panels, transformers, disconnects, conduit routes, and related equipment.
• Work with electricians, engineers, and project managers to ensure drawings accurately reflect the proposed installation.

Electrical & EV Infrastructure Support

• Review existing electrical infrastructure to help determine available capacity for EV charging.
• Assist with determining appropriate breaker, conductor, transformer, panel, and disconnect requirements.
• Apply a working knowledge of the Ontario Electrical Safety Code when developing preliminary designs.
• Support commissioning and troubleshooting of Level 2 and DC fast chargers.

Documentation, Reporting & Process Improvement

• Maintain accurate service logs, project records, and technical documentation.
• Prepare service summaries, project-status reports, and performance reports.
• Identify opportunities to improve monitoring, troubleshooting, project management, and service workflows.
• Explore the use of AI and automation tools to improve reporting, scheduling, documentation, troubleshooting, and internal processes.

Project Management & Installation Support

• Support in coordinating EV charging projects from site assessment and design through installation, commissioning, and closeout.
• Develop and maintain project schedules, task lists, and action-item trackers.
• Review project scope, quotations, purchase orders, drawings, permits, utility requirements, and construction documentation for completeness. 
• Take on more project management responsibilities as you grow into the role.

Education

Diploma or degree in one of the following, or equivalent practical experience:

• Electrical Engineering Technology or Technician
• Renewable Energy Technology
• Electrical apprenticeship/trade background with strong drafting, coordination, and computer skills

Required Technical & Project Skills

• Ability to create and modify Single Line Diagrams (SLDs) using AutoCAD, SolidWorks, Sketchup or other CAD Programs.
• Ability to read and interpret electrical drawings, schematics, panel schedules, and site plans.
• Basic working knowledge of the Ontario Electrical Safety Code.
• Strong computer skills, including Microsoft Excel, Word, Outlook etc.
• A valid Ontario driver's licence and ability to travel to project sites as required.
• Coordinate inspections, commissioning, network activation, customer training, deficiencies, and project closeout documentation.
• Manage smaller EV charging projects independently as experience develops, with the opportunity to take on larger and more complex projects over time.

Soft Skills

• Strong technical problem-solving and project coordination ability.
• Highly organized, proactive, and detail-oriented.
• Comfortable managing multiple service requests and projects simultaneously.
• Strong written and verbal communication skills, Professional and customer-focused.
• Able to work independently while collaborating with technicians, project managers, customers, and engineers.
• Willing to learn and take on increasing technical and project-management responsibility.
• Comfortable working in both an office environment and occasionally in the field.

Asset

• 1-5 years of experience in technical troubleshooting and electrical design drafting.

 Ideal Candidate

This position would be particularly well suited to an Electrical Engineering Technician or Technologist who enjoys technical troubleshooting, electrical design/drafting, and coordinating projects and people.

We are looking for someone who wants to develop a long-term career in the rapidly growing EV charging industry and who can become a key ChargerCrew resource for EV charger monitoring, troubleshooting, SLD development, site layouts, service coordination, and project management.

This position is designed to develop with the successful candidate. As your technical knowledge and experience grow, there will be opportunities to take on increased responsibility in technical support, field service, customer management and EV charging project management.

Why Join ChargerCrew

• Growing industry: Build your career in the rapidly expanding EV charging and clean transportation sector. 
• Technical development: Receive hands-on training with commercial Level 2 and DC fast-charging equipment, networking, monitoring and troubleshooting. 
• Varied work: A combination of office-based technical support, customer interaction and occasional field work.
• Career growth: Opportunity to grow into technical, service management or project management responsibilities as the company expands. 
• Industry training: Manufacturer and technical training opportunities, including ChargePoint systems and EV charging infrastructure. 
• Small-team environment: Work directly with an experienced Dynamic and entrepreneurial team, where you can take ownership of your work and see the results of the projects you support. 
• What we offer: Full-time permanent employment and competitive salary and benefits package.