Office & Sales Assistant – WSC Image

About WSC Image

WSC Image is a custom apparel and promotional products company that has been serving businesses, organizations, schools and teams since 1995. We provide custom embroidery, screen printing, branded apparel, promotional products and online company stores.

We are looking for an Office & Sales Assistant to join our team at our Woodstock office.

About the Position

This is a combination customer service, sales support and office administration position.

The ideal candidate is friendly, organized, comfortable working with customers, and able to handle several different tasks throughout the day. We are looking for someone who takes initiative and can work independently while also being part of a small team.

This person will work closely with our sales and production staff to help customers, prepare quotes and orders, follow up on sales opportunities, and keep day-to-day office activities organized.

Hours

The regular hours for this position are Monday to Friday, 9:00 AM to 5:00 PM.

However, we are willing to offer flexible hours for the right candidate. A schedule such as 9:00 AM–3:00 PM or 9:00 AM–4:00 PM may be considered for someone who needs to work around school or family schedules.

Our priority is finding the right person to join our team.

Responsibilities

The Office & Sales Assistant will be responsible for tasks including:

• Answering phones and responding to customer emails
• Assisting customers with apparel and promotional product inquiries
• Preparing quotes and entering customer orders
• Following up on quotes, previous customers and sales opportunities
• Helping customers select appropriate products for their needs and budget
• Communicating order information between customers, sales and production
• Assisting customers who visit our office
• Updating customer and order information in our systems
• Helping with online company and merchandise stores
• General office administration and organization
• Assisting the sales team with day-to-day tasks and customer follow-up
• Learning our products, suppliers and ordering processes

What We're Looking For

We are looking for someone who:

• Has excellent communication and customer service skills
• Is comfortable speaking with customers by phone, email and in person
• Is organized and pays close attention to details
• Has good computer skills and is comfortable learning new software
• Can manage multiple tasks and priorities
• Has a positive, professional and friendly personality
• Is dependable and able to work independently
• Is comfortable following up with customers and assisting with sales
• Enjoys working in a small-business/team environment
• Is willing to learn about apparel, promotional products, embroidery and printing

Previous office, customer service or sales experience would be an asset, but industry experience is not required. We are happy to train the right person on our products and systems.

The Type of Person We're Hoping to Find

More than anything, we are looking for someone who is personable, reliable and motivated.

This isn't a position where someone will be doing the exact same task all day. WSC Image is a busy small business, so priorities can change throughout the day. The successful candidate should be comfortable helping wherever needed, communicating with customers and taking ownership of their work.

We would particularly like someone who enjoys dealing with people and isn't afraid to pick up the phone, follow up with a customer, ask questions and help move an opportunity or order forward.

Position start date is as soon as possible.