Administrative Associate

Courtland Landscape & Grounds is currently looking for a professional, organized, and welcoming Full-Time Administrative Associate to join our team in Tillsonburg, ON.

The successful candidate will be the friendly, professional face and first point of contact for our company, creating a positive first impression for visitors, clients and employees. This role is ideal for someone who enjoys working with people, thrives in a fast paced environment, and takes pride in offering excellent customer service.

Duties and Responsibilities:

• Answers multi-line telephone and provides information/assistance or routes caller to appropriate staff member.
• Takes phone or visitor messages and delivers to appropriate individual.
• Greets visitors to the office, provides excellent customer service and directs them to appropriate individual.
• Disperse inbound faxes and delivery shipments to appropriate individual.
• Monitors & stocks office supplies, water and coffee stations.
• Organizes Purolator Deliveries.
• Assists the General Manager with general admin duties (bids and tenders, meeting minute taking, filing, photocopying, audits, ordering, etc.).
• Establishes and maintains permanent files and retrieves files as requested.

Responsible for administering and monitoring the LMN program.

• Analytics
• Software updates
• Training
• Resolving issues

Responsible for regular reporting, updating, data entry and maintenance of LMN Program.

• Entering folders, scanning and uploading files into LMN.
• Taking initial quote requests and entering into LMN.
• Monitoring timesheets.
• Printing payroll reports for approval.
• Assisting in and printing off month end billing (quoted, per time and time / material).
• Assist with contract preparation for seasonal change overs.
• Assisting Managers with scheduling in the system.

• Providing weekly / monthly analytic reports to the General Manager.

   

• Assists in General Daily Housekeeping.
• Performs other related duties as required.
• Tasks outlined by General Management and contributing to the mutual benefit of Courtland.

Required Skills/Knowledge:

• Minimum 3 years related office experience.

• Proficient in Word, Excel, Simply Accounting and Microsoft Office.

• Proficient in LMN is an asset.

• Proficient communication, interpersonal and organizational skills are vital to the role.

• Professional written and verbal communication skills.

• Good problem solving skills and the ability to make the necessary decisions to move forward with the work at hand.

• Excellent Customer Service skills are required.

• Must demonstrate flexibility with job requirements and be willing to adapt to changing priorities.

• Ability to adapt to and learn new software.

• Able to work efficiently as a part of a team as well as independently.

• Able to work well under pressure and meet set deadlines.

• Good organizational, time management and prioritizing skills.

• Ability to interpret and implement company policies and procedures.

• Attention to detail in all areas of work.

• Demonstrate good judgment and discretion.

This individual requires customer relations experience with strong organizational ability, along with the ability to co-ordinate diverse demands. It requires adequate knowledge of Microsoft Word, Excel and Google Drive. Competency in internet research, written and oral communication, excellent interpersonal skills with customers and co-workers is essential part of this position. It requires time efficiency, team / individual work and multi-tasking.

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care