Technical Service Representative

SAF-HOLLAND Canada Limited, located in Woodstock, Ontario is a leading manufacturer and supplier of premium product systems and components for the global commercial vehicle industry. The product range includes axle and suspension systems, fifth wheels, couplers, kingpins, landing gear legs, air brake adjusters, valves, ABS, actuators and trailer CPU’s.
 

The following career opportunity is currently available:
 

Technical Service Representative

Reporting to the National Sales Manager, you will work as a partner with the outside sales/service representatives to represent SAF-Holland and Haldex products. You will support the sales activities of the OEM, Fleet and Aftermarket Sales personnel in Canada by improving their product knowledge and technical skills.

The Technical Service Representative plays a key role in the development and delivery of specific training programs by reviewing, updating and developing SAF-Holland and Haldex training materials and technical literature for both sales representatives and end-users.

This position involves travel as required, up to 60-70%. Attending industry meetings and trade shows, spending time with each representative and assisting with field diagnostics of major issues as they arise, resolving any technical product issues and ensuring total customer satisfaction.

The ideal candidate will be a Mechanical Engineering Technologist with 10 years of related experience, preferably in the Commercial Vehicle Industry. Proven self-starter with the ability to deal with customers in a professional and courteous manner. Must be competent in the use of Microsoft Office. Previous experience with SAP and/or Salesforce would be an asset.