Information Technology (IT) Support Technician

Forvan Technology Services Inc. is seeking an Information Technology Support Technician. Located in Woodstock, Forvan provides a large number of tailored IT solutions for businesses in the area. 

As an IT Support Technician, you will:

• Respond to users experiencing difficulties with computers
• Provide excellent customer service
• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
• Evaluate and install computer hardware, networking software and operating system software
• Provide problem-solving services to network users
• Perform data backups and disaster recovery operations
• Set up local area networks and connections to the Internet

Required Computer and Technology Knowledge

• Device drivers
• Networking software
• Networking hardware
• Networking security
• Internet
• Servers
• Desktop applications
• Security software
• Word processing software
• Mail server software
• MS Office
• MS Windows
• Virtualization

Security and Safety Requirements

• Bondable

Transportation/Travel Information

• Own transportation
• Own vehicle
• Valid driver's licence

Work Conditions and Physical Capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Standing for extended periods

Own Tools/Equipment

• Internet access

Personal suitability

• Accurate
• Client focused
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player

Experience

• 3 years to less than 5 years