Quality Associate

Who we are:
The Floral Express is a family-owned and operated company. Our primary focus is wholesale fresh-cut flowers procured directly from the farm and delivered to our amazing customers, such as grocery chains, florists, and event specialists.

We love what we do, and we are growing! We deliver our products across Ontario, into the Maritime provinces and down into the USA. We appreciate our customers’ need for fresh products, which has led to our sales and supply chain design, enabling us to deliver the freshest products possible! As a team, we are striving to become a leading floral products wholesaler in North America, and we plan to achieve this by continuing to deliver exceptional value, offering a broad assortment of high-quality floral products at competitive pricing, along with the support of our exemplary customer service. We are committed to making Floral Express a great workplace through the best management practices, fair compensation, and an excellent company culture encompassing employee wellness and wellbeing.

Floral Express seeks a motivated and results-driven Quality Associate 

The position:
The Quality Associate’s role is to meet and surpass customer expectations by delivering top-quality flowers punctually. If you like being active and on the move, this position suits you. Our team values speed and efficiency, following a “work smarter, not harder” approach. Working hours are generally during the day, but you may need to work some evenings and Saturdays as required. Due to our fresh-cut flower business, completion of tasks can extend beyond normal hours. This isn’t a typical 9-5 job; commitment to finishing daily tasks is essential.

What you will do:

• Product Quality:
  • Confirm quality of the product while receiving local and import
  • Confirm that all product is on location
  • Ensure product is stored properly (tropicals in warm room, bulb stock in cooler, plants in GH)
  • Walk the cooler looking for quality issues, remove bad product from stock
  • Walk through truck order carts looking for quality/quantity concerns
  • deal with products that were sent incorrectly (wrong product, wrong quantity, poor quality)
• Inventory Management:
  • Supervise inventory day to day
  • Keep lily inventory up to date
  • Spot check inventory in cooler daily (before shift)
  • Move plants to GH when required, ensure plants are watered and in proper location
• Administration
  • Review credit report for reoccurring credit issues
  • Update and maintain accurate stock photos
  • Delete old pick orders
  • Check the navigator for any receiving issues
  • Check “not in” items to be prepared for what is coming in later
  • Review new products and educate the rest of the OPS team about new products, stem count, etc.
  • Check weather reports to determine if any extreme heat/cold days require extra packing
• Provide support to other operations (picking, packing etc.)
• Perform other related duties as assigned.

What you bring to the position:
Required Qualifications and Experience

• College diploma or equivalent
• 1 + years of experience in a similar industry or setting
• 1 + years of experience in a quality role

Knowledge, Skills, and Abilities

• Excellent written and oral communication skills
• Strong work ethic and a passion to get things done.
• Adaptable, personable team player representing the core values of The Floral Express
• Good judgement skills
• Excellent time management skills
• Ability to be given tasks and execute them without supervision
• Strong foresight and ability to handle unexpected situations
• A passion for plants, how they grow and their storage
• Strong knowledge of flowers, plants and the floral industry
• An eye for determining the quality/condition of flowers
• Ability to stand/walk for extended periods of time
• Ability to handle stress, as this role can at times, be highly stressful
• Ability to lift 50+ lbs.
• Ability to work in various climates, including a warehouse environment which consists of cooler temperatures ranging from 2-16 degrees