Parts Technician

GJ’s Harvest Centre is a full-line CLAAS Dealership with locations in Burgessville & Milverton, Ontario. We offer the entire North American lineup of CLAAS agriculture equipment along with other great product lines like Lemken, McCormick, MacDon, Salford, Ferris, etc. to meet the demands of our customers.  Each of our stores features a knowledgeable and reliable parts, service, and sales team! Together, as a company, we work together to provide the best customer service for our customers, while creating a fun and enjoyable workplace atmosphere.  

Hours of work:

• Monday to Friday 8:00 AM to 5:00 PM w/ a 1/2-hour unpaid lunch break
• Seasonal Overtime and rotational on-call

Main Responsibilities / Tasks:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

•    Provide customer service to customers to meet their parts needs in alignment with the company’s parts protocols and processes.
•    Receive parts requests from customers in person, by phone or email and respond with a quote or information in a timely manner
•    Receive, provide, and issue purchase orders and receipts of goods
•    Research availability and price of parts from suppliers
•    Search part numbers using a computer or standard catalogue, and access brand parts diagrams and part diagrams to locate parts and part numbers. 
•    Maintain communication with Shipping/Receiving, suppliers and customers to ensure efficiency within the parts department
•    Participate in required inventory cycle counts and provide back-up support to other parts department employees as required
•    Assist the Sales and Service Departments with parts orders, to provide the best customer service to all parties
•    Other duties as assigned by your manager
•    On-call coverage as required
•    Local travel to pick up and deliver parts may be required

 

Qualifications:

•    High School Diploma 
•    Strong computer skills including Microsoft office
•    Utilize computer to research parts and technical information
•    Maintains current knowledge of company competitive products
•    Strong verbal and written communication skills and demonstrated ability to work well with individuals inside and outside of the organization.
•    Maintains a clean work area and performs work in a neat and orderly fashion
•    Follows all safety rules and regulations in performing work assignments
•    Completes all reports and forms required in conjunction with work assignments
•    Accounts for all time and material used in performing assigned duties
•    Ability to read and interpret documents pertaining to parts and equipment
•    Detail oriented individual with a strong work ethic and positive team attitude
•    Forklift Experience considered an asset
•    Valid Driver’s license, with safe driving history
 

 Physical Requirements:

•    Stand/Walk for 8+ hours
•    Squat, bend, kneel, reach, twist, and use of ladders and stairs
•    Lifting up to 50lbs/23kg
•    Carrying up to 50lbs/23kg