Sales Supervisor

You deserve an awesome career! At Execulink, you'll join a team of talented individuals who feel like family and support your growth and career goals. As we rapidly grow, we continue our unwavering commitment to live and breathe our Vision, Mission and Values. While enhancing life at home, work and play, we continue to grow our team with innovative individuals who are as excited about creating an awesome experience for our customers as we are! 

About this Opportunity

Step into the role of Sales Supervisor and become the driving force behind our store teams! You’ll inspire and motivate your team to deliver awesome customer experiences while surpassing sales targets. Take charge of hiring, training, and coaching, leveraging KPIs and quality reviews to fuel continuous growth and excellence. You’ll also ensure our stores represent the Execulink brand, and play a key role in shaping leadership decisions that align with our Mission and Values. Ready to lead with passion and purpose? Join us!

Position Details

• Based out of Woodstock, Ontario 
• Regular rotation to store locations in Thedford and Strathroy
• Hybrid Role 
• 12 month contract
• Hours of work: 
  • Monday to Friday, 8:30am-5:00pm  
  • Ability to work flexible hours outside of regular office hours may be required

Primary Responsibilities:

• Conduct candidate selection, training and ongoing development for the Community Sales Team
• Coach and lead the team to attain sales targets and service KPIs and deliver an awesome customer experience
• Conduct individual coaching activities to defined plan
• Ensure frequent and clear communication with direct reports so they are knowledgeable on current service programs and strategies
• Schedule staffing to align with the hours of operation
• Handle customer escalations as appropriate/required
• Identify and resolve customer service issues, through problem management and tracking
• Represent Execulink in community events to build awareness and relationships
• Approve credit requests within defined limits
• Work closely with other Supervisors and Managers to ensure streamlined communications within all store locations
• Work with external business partners in the maintenance of the store locations
• Hire, Train, Retain
• Together with the Sales Manager, consistently monitor and provide formal and informal feedback to all team members
• Conduct regularly scheduled team meetings
• Develop and execute individual coaching plans including regularly scheduled 1:1s, interaction reviews (in-person, telephone, video, email)
• Conduct Quarterly Performance Reviews (QPRs), Employee Performance Improvement Plan (EPIP) meetings
• Document performance, attendance or behavioural issues; ensuring timely appropriate resolution to the concern up to and including termination as guided by Management and HR
• Approval of timesheets/vacation/time off requests in alignment with company policies
• Completion of variable compensation
• All other duties as assigned

Job Family: Sales - Residential

Pay Type: Salary

Employment Indicator: Contract

Required Skills & Abilities: 

• Communicates clearly and effectively with confidence, utilizing exceptional customer service skills to manage customer expectations and create outstanding experiences
• Demonstrates a remarkable ability to develop and nurture client relationships
• Possesses strong organizational skills, with the capability to prioritize, plan, coordinate, and monitor multiple tasks simultaneously
• Exhibits meticulous attention to accuracy, detail, and follow-up
• Maintains exceptional telephone etiquette and presents a professional demeanor at all times
• Capable of working independently while consistently meeting targets and expectations
• Skilled in articulating the features and benefits of products and services to effectively address and overcome customer objections
• A tenacious self-starter with a results-oriented mindset

Qualifications:

• Minimum 2 years of supervisory experience in sales and customer service environments.
• Proven leadership skills to coach and motivate teams toward exceptional customer experiences and KPI achievement.
• Preferred post-secondary education in Business (university degree or college diploma).
• Experience with CRM systems, scheduling, and relevant software applications.
• Valid Class G driver’s license with reliable transportation.
• Strong analytical, communication, negotiation, and organizational abilities.
• Ability to manage multiple tasks, work independently, and handle stressful situations calmly in a fast-paced setting.
• Detail-oriented, results-driven, professional, and approachable with a positive, empathetic attitude.
• Committed to continuous team engagement through goal setting, monitoring, and coaching for performance excellence.