Court and Client Representative

Work schedule

This position is for irregularly scheduled hours, and you may be called in as needed. You may work 0 to 36.25 hours per week. The average at many sites is 20-30 hours per week.

Work site

This is an on-site (not remote) position. If you're not familiar with the location, please check a map to make sure you are okay with the commute.

About the job

Working in court administration is dynamic and exciting – every day is different. You can expect to:
• work with and support judges, lawyers, the public and justice system participants
• work both in the courtroom and at the court office
• manage court records, receive and draft court documents and review legal documents
• support online, hybrid, and in-person hearings and use court recording equipment
• guide the jury selection process and manage court materials

Visit our Become a court and client representative page for more information on the role.

Job ID:

225322

Division:

Court Services

Position(s) language:

English

Job term:

1 Temporary - multiple vacancies for up to 6 months

Job code:

10OAD - Office Administration 10

What you bring to the team:

Mandatory requirements

• You can type at least 30 words per minute

Additional requirements

You may need to be:
• available to work an irregular schedule, including on weekends and holidays
• willing to travel to different courts by air or car
• licensed to drive in Ontario
 

Technical skills

You can:
• apply guidelines, procedures, policy, legislation and regulations to your work
• adapt and learn new skills and digital processes
• troubleshoot basic issues with computer equipment and seek technical support when necessary
• host court proceedings using online meeting software
• search for information and enter data in computer programs and databases
 

Communication and client service skills

You can:
• provide exceptional customer service
• communicate confidently and effectively when you write and speak
• work with complex information and explain it clearly to the public
• pay close attention to detail when completing written tasks
 

Problem solving and judgement skills

You can:
• take initiative to identify issues and recommend or implement solutions
• apply good judgement in challenging situations
• be discreet and keep sensitive information private
 

Planning and organizational skills

You can:
• prioritize tasks to meet deadlines and adjust when plans change
• work on your own or with a team
 

Cash/Payment skills

You can:
• use a cash register to receive payments
• calculate fees, collect and balance daily transactions
• complete a daily record of received payments

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

Salary:

$29.53 - $34.75 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.

What we offer

• We offer a unique opportunity to make a real difference in people's lives, working both in and out of the courtroom.
• You will be joining a team of more than 3,000 frontline staff members and managers across the province, committed to professionalism, collaboration and innovation.
• You will enjoy a friendly and cooperative work environment, career growth opportunities, and on-the-job training.

The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
• a career that can grow across ministries and job functions
• flexible learning and developmental opportunities, including education and mentorship programs
• a modern, friendly and accessible physical work environment
• many employee networks offering support for and education about underrepresented groups

This role comes with the option to participate in a comprehensive compensation and benefits package that includes:
• a defined-benefit lifetime pension plan (guaranteed, ongoing inflation-protected income after retirement)
• group health, dental, life and disability benefits
• an Employee and Family Assistance Program, which provides confidential counselling services