Guest Services Representativee

Join our Front Desk team. This position is a key part of the overall success of our Inn.  It is very important that the individual possesses a strong outgoing personality, with an ability to pay close attention to details. The successful candidate should be able to work well with others while demonstrating an ability to work unsupervised. We are proud of our strong reputation for great customer service, and this guides us with everything we do.

Responsibilities and Duties

• Be reliable, polite, a problem solver, and able to handle stress and multi-tasking.
• Greet guests in a friendly manner and follow check-in procedures
• Answer guest inquiries about the Inn, spa and dining services in a timely manner
• Take payments and post charges accurately to guest accounts
• Follow set policies regarding cash handling
• Have knowledge of emergency procedures and assist as needed
• Obtain all necessary information when taking room reservations and use accurate rate quoting
• Communicate with other departments in a friendly and professional manner
• Operate multi-line switchboard with pleasant and efficient telephone etiquette
• Accurately communicate with other shifts regarding issues arising from day to day operations
• Available to work weekends and holidays
• Other duties as required

• Previous hotel and customer service experience strongly preferred
• Strong communication skills in English, both written and verbal essential
• Ability to work in a multi-tasking, fast-paced environment
• Demonstrated strong customer service skills
• Past experience with Maestro Hotel Software is an asset
• Front desk HOTEL: 2 years (required)

• Flexible schedule
• On-site parking