Building Performance and Service Coordinator

Located in Harley, ON 

OVERVIEW

We are seeking a proactive and detail-oriented Building Performance and Service Coordinator to support post-installation service and warranty operations. This role is responsible for coordinating warranty claims, scheduling field repairs, and ensuring customer concerns are resolved efficiently and professionally. The ideal candidate thrives in a fast-paced construction environment and is committed to delivering high-quality service and customer satisfaction.

THE DAY TO DAY

• Work as part of a crew on precast concrete projects.
• Receive, review, and manage customer warranty inquiries and claims
• Serve as the primary point of contact for customers regarding post-construction warranty concerns
• Coordinate inspections, site visits, repairs, and corrective actions with internal teams and subcontractors
• Schedule manpower and field repair activities with installation managers and service providers
• Maintain clear and professional communication with customers, contractors, site supervisors, and internal departments
• Open, track, update, and close warranty files while maintaining accurate documentation, photos, reports, and correspondence
• Monitor the progress and completion of warranty work to ensure timely resolution and customer satisfaction
• Identify recurring warranty issues and assist with root cause analysis and continuous improvement initiatives
• Collaborate with project management, production, and installation teams to reduce future warranty occurrences
• Prepare warranty summaries, status reports, and cost tracking for management review
• Ensure warranty processes align with company policies, procedures, and contractual obligations

WHAT WE ARE LOOKING FOR

• Must be hard-working, punctual and a dedicated team player

• Strong organizational and time-management skills 

• Excellent communication and customer service abilities 

• Experience in construction, precast concrete, manufacturing, or related industries preferred 

• Ability to read drawings and understand construction terminology is an asset 

• Proficiency with Microsoft Office and ERP/project management software 

• Strong problem-solving and conflict-resolution skills 

• Attention to detail and ability to manage multiple priorities

Salary Range:$50,000.00 To $80,000.00 Annually