Public Service Clerk & Associate Supervisor (Competition #2026-98) - Norwich Library

POSITION SUMMARY (Public Service Clerk): Under the supervision of the Branch Supervisor, the Public Service Clerk provides high level customer service, promotion of library literacy-based programs and resources, readers’ advisory and information requests for customers of all ages and backgrounds. This includes those that may be living with a disability, addiction, mental illness, experiencing homelessness or have other complex needs. 

All Oxford County Library (OCL) employees are responsible for supporting the Library’s Mission, Vision and Values and providing Oxford’s communities with excellent, responsive services in a welcoming and inclusive environment. 

Public Service Clerk: $26.05/hr - $32.56/hr.

POSITION SUMMARY (Associate Supervisor): Under the supervision of the Branch Supervisor, the Associate Supervisor maintains the day-to-day operations of a library branch in the absence of the Branch Supervisor. The Associate Supervisor provides high level customer service, including instruction and promotion of library resources, readers’ advisory, programming and technology support for customers of all ages and backgrounds. This includes those that may be living with a disability, addiction, mental illness, experiencing homelessness or have other complex needs. Associate Supervisors are not assigned to a particular branch library and are expected to be available to work on short notice. 

All Oxford County Library (OCL) employees are responsible for supporting the Library’s Mission, Vision and Values.

Associate Supervisor: $30.75/hr-$38.43/hr

QUALIFICATIONS FOR SUCCESS (Public Service Clerk): • Secondary school graduate or equivalent. Post-Secondary Education considered an asset. • Demonstrated experience providing inclusive customer service. Previous library experience is an asset. • An equivalent combination of education and experience may be considered. • Experience in a customer service environment considered an asset. • Ability to demonstrate the required competencies for this position in alignment with Oxford County’s competency framework. • Ability to interact respectfully with a variety of community members and groups, including those that may be living with a disability, addiction, mental illness, experiencing homelessness or have other complex needs. • Excellent communication and organization skills. • Ability to work independently and collaboratively as part of a team. • Access to reliable transportation required. • Acceptable Vulnerable Sector Police Check. 

QUALIFICATIONS FOR SUCCESS (Associate Supervisor): • Post-secondary education in library studies or a related discipline is preferred. An equivalent combination of education and experience may be considered. • Excellent communication and customer service skills. Previous library experience considered an asset. • Demonstrated commitment to diversity, equity and inclusion as a customer service practice. • An equivalent combination of education and experience may be considered. • Advanced computer proficiency, including familiarity with and adaptability to the Microsoft Office Suite and new technologies, including the ability to learn library software, online platforms and databases. • Ability to interact respectfully with a diverse population and community groups including those that may be living with a disability, addiction, mental illness, experiencing homelessness or have other complex needs. • Ability to demonstrate the required competencies for this position in alignment with Oxford County’s competency framework. • Demonstrated ability to work autonomously, prioritize multiple deadlines and adapt to changing priorities. • Demonstrated ability to work both independently and collaboratively in teams. • Knowledge of relevant trends, legislation and regulations. • Acceptable Vulnerable Sector Police Check.

WHAT WE OFFER: 

• Option of enrollment in OMERS defined benefit pension plan. 

• Employee and Family Assistance Plan available