Commercial Tire Tech 

Position: Commercial Tire Tech                                    Reporting To: Store Manager

Location: Store/Off the Road/Customer Site               Department: Commercial Service Shop 

POSITION OBJECTIVES

Service Component:

Provide excellence in customer service through the efficient installation and repair of tire for commercial fleet vehicles in addition to conduction road side service calls.

Through “continuous improvement” initiatives, strive to improve our service processes so we maintain/grow our focus on customer service.

Work together with all Service Associates and other Team Members to ensure we are focused on maintaining and improving service levels while providing the best possible tire service in Ontario.

People Component:

To nurture and support the continual growth and development of the associate group as well as yourself to ensure the company meets/exceeds the Employer of Choice standard.

RESPONSIBILITIES

Health & Safety

Foster a work environment where Health & Safety is the team’s number one priority – without exception!

Protect his/her own health and safety by working in compliance with Section 28 of Ontario’s Occupational Health and Safety Act (OHSA) and with the safe operating policies and procedures established by the company which make up or written occupational health and safety program.

Consider health and Safety in every activity and fulfill the legal duty to report a contravention of the OHSA or the regulations, any workplace hazard or any defect in any equipment or protective device to the immediate supervisor or the employer.

Participate in and complete any required training programs.

Commercial Tire Tech

Interact with Service Advisors, Managers, and/or Commercial Sales Representatives to obtain work orders and customer service specific requirements.

Install, balance, rotate and repair tires according to regulations and tire specification. Perform tire services at several possible locations; customer on-site location(s), store location, and if applicable road side location(s).

Deliver customer tire maintenance program by visiting assigned locations to complete fleet checks.

Conduct on-call after hours road side service calls for commercial fleet customers. Participate in on-call after hours rotational scheduled as needed per location.

Accurately note and complete all documentation/paperwork in relation to service work for proper and efficient billing.

Professionally interact and communicate with Commercial Customers to explain service details and advise of additional service maintenance identified.

Ensure service vehicle(s) and equipment is maintained in a safe, neat, and clean manner at all times, participate in regular scheduled cleaning (both inside and out).

Perform daily walk around and vehicle inspections on service vehicle(s), record and keep accurate documentation.

Ensure that all CVOR and Ministry of Transportation paperwork is up to date and readily available upon request.

Conduct efficient shipping and receiving of all inventories that enters and leaves the shop. Organize and maintain shop cleanliness at all times.

Mentor and coach new and/or junior Commercial Tire Trainees. Back-up in shop Passenger Light Truck Tire Technicians as required.

POSITION HAZARDS

The Job Hazard Analysis (JHA) for the position of Tire Technician Commercial has identified the task of changing tires to be a high risk activity. The following hazards/injuries may occur:

Over-inflated tires, tires operated in a flat or overload condition or tires mounted on the wrong size rim can explode producing hazardous flying debris

Risk of severe injury as a result of being struck by blown off side or lock rings Risk of eye or skin irritation due to bead lubricant or tire ballast

Risk of pinching or crushing of hands and fingers when mounting and demounting tires Risk of back injury when lifting tires

Risk of contact with or being struck by a moving vehicle Risk of falling or shifting vehicle

Risk of slips, trips or falls

TRAINING REQUIRED FOR POSITION

Orientation: Before Work is started

Mandatory Legislated:

Worker Health and Safety Awareness in 4 Steps WHMIS (GHS) 2015

AODA: Customer Service Standards

TCO Workplace Violence, Harassment and Bullying

Tirecraft Ontario Required Training:

TIA CTS Module 1

SOP1-002 Tire Changing Commercial and Off Road SOP1-011 Preventing Slips, Trips and Falls

SOP1-012 Manual Lifting and Ergonomics SOP1-027 Personal Protective Equipment SOP1-020 New and Young Workers

1 Week after Hire

 TIA CTS Module 2  TIA CTS Module 3  TIA CTS Module 4  TIA CTS Module 5

 SOP1-013 Road Service Protection  SOP1-010 Safe Driving

 SOP1-018 Trailers and Towed Equipment  TIA CTS Module 6

 SOP1-019 Lock Out Tag Out  S Lock Out Tag Out

2 Weeks after Hire

 TIA CTS Module 7

 SOP1-008 Handling Large Tires  TIA CTS Module 8

 TIA CTS Module 9  TIA CTS Module 10  TIA CTS Module 11

3 Weeks after Hire

 TIA CTS Module 12

 SOP1-005 Tire Repairs  TIA CTS Module 17

 TIA CTS Module 13

4 Weeks after Hire

 TIA CTS Module 14  

TIA CTS Module 15

5 Weeks after Hire

TIA CTS Module 16

TIA CTS Module 18 (TIA CTS Load Index Table and TIA CTS Load Inflation) Task assignment to Store Manager to complete Practical Evaluation SOP1-007 Handling and Storing Tires Storage Rack Systems

SOP1-014 Preventative Maintenance Program

6 Weeks after Hire

TIA ITS Module 1

SOP1-003 Tire Changing – Industrial SOP1-009 Foam Filling of Tires

TIA ITS Module 2 TIA ITS Module 3

3 Months after Hire

SOP1-026 Working Alone or Remote 

SOP1-003 Tire Changing – Industrial

SOP1-024 Premise Closing and Lock Up Procedures 

TIA ITS Module 4

TIA ITS Module 5 Jacking, lifting & install, remove 

TIA ITS Module 6 Single Piece Service Procedures 

TIA ITS Module 7 Two- Piece Service Procedures 

TIA ITS Module 8 Three-Piece Service Procedures 

TIA ITS Module 9 Tube Type: Tubeless Conversion 

TIA ITS Module 10 Press-On Demount and Mount

TIA ITS Module 11 Poly Fill 

SOP1-009 Foam Filling of Tires

QUALIFICATIONS

Hard Skills/Education Required Intermediate PLT Skills Achieved

Commercial Wheeler Installer’s License Valid Driver’s License with a clean abstract

Basic mechanical aptitude and previous exposure to commercial fleet vehicles

Well-developed people skills with the ability to interact in a professional manner with both internal and external customers.