Dispatcher

Located in Harley, ON.

Stubbe’s is a family-owned and operated company that has been in business for over 40 years. At Stubbe’s, our continued focus is to provide unique, cost-effective, and lasting building solutions.

Stubbe’s started as a small precast company servicing the agricultural market, evolving over the past 40 years to a diversified company that provides a wide range of concrete (related) products and services. 

Stubbe’s is known for its forward-thinking solutions, quality and customer service and offers significant experience and expertise in providing optimal solutions for commercial, industrial, residential, and agricultural structures. 

JOB SUMMARY

 Reporting to the Operations Manager, the Redi-Mix Dispatcher, manages and organizes deliveries on a daily basis for AZ drivers out of our Woodstock, ON location. 

This position is based in Harley, ON (between Brantford and Woodstock).

THE DAY TO DAY

• Coordinate and relay work orders, messages, and essential information to and from transport drivers, sales personnel, and supervisors utilizing a wide range of digital tools, including telephones, email platforms, logistics software, and various messaging applications.
• Deliver outstanding customer service when handling order inquiries, updates, and any customer concerns, using computerized systems to track and respond promptly.
• Manage the scheduling and direction of pickup and delivery activities, leveraging route-planning and dispatch software to ensure the most timely and efficient service possible.
• Provide precise, computer-generated directions and route details to drivers for pickup and delivery operations.
• Perform other tasks and projects assigned by management, frequently using computers to document and execute tasks

WHAT YOU NEED

An effective Dispatcher must have the following:

• Extensive comfort and proficiency with computers, including dispatching software, email, spreadsheets, and other digital communication tools.
• Reliable, self-motivated, and able to work independently with minimal supervision.
• Strong commitment to safety practices and protocols.
• Excellent attention to detail and accuracy in all computer-based tasks.
• Minimum of 2 years of experience in a similar role, preferably in logistics, transportation, or a related field.
• Outstanding communication skills, both written and verbal, with an emphasis on professional email and digital correspondence.
• Exceptional customer service skills, maintaining composure and professionalism when resolving issues.
• Strong organizational and time-management skills, adept at multitasking and thriving in a fast-paced, computer-driven environment.
• Proven ability to resolve conflicts diplomatically and respectfully.
• Solid understanding of regional transport timelines and logistics considerations.
• Ability to collaborate effectively in a team setting as well as perform independently under high-pressure situations.
• Must have own transportation